Privacy and cookie policy

1. Who we are

This website is operated by VeloX Group, Ellestraat 83, 8550 Zwevegem, Belgium ("VeloX Group", "we", "us"). We are the controller of the personal data described in this policy.

For any question about this policy or your personal data, contact us at info@velox-group.be or +32 56 77 12 77.

2. What personal data we collect

• Contact and project requests: name, company, business email address, phone number (optional), country, type of business, indicative volumes and the information you share about your project.
• Business relationships: contact details of people at our customers, suppliers and partners, and the correspondence we exchange with them.
• Event registrations: the details you provide when you register for an event through this website, such as name, company and email address.
• Website use: technical data such as IP address, browser type, pages visited and cookies (see section 9).

We do not ask for sensitive personal data. Please do not include it in your messages.

3. Why we use your data and on what legal basis

• To answer your request and follow up on your project: steps at your request before a possible contract, and our legitimate interest in responding to business enquiries.
• To manage our business relationship with you: performance of a contract and our legitimate interest in maintaining customer, supplier and partner relationships.
• To handle event registrations: performance of the registration you request.
• To send you relevant business information about our products and services: our legitimate interest, or your consent where the law requires it. You can opt out at any time.
• To operate and secure this website: our legitimate interest.
• To comply with legal obligations, for example accounting and tax rules.

4. Who receives your data

Your data is handled within VeloX Group. Where your request concerns a specific group company, such as Q-Access, GEMA or Struant, we share it with that company so it can help you. We also use service providers that process data on our behalf, such as our website, CRM and email providers, under appropriate agreements. We do not sell your personal data.

5. Transfers outside the European Economic Area

We aim to keep your data within the European Economic Area. If a service provider processes data outside the EEA, we make sure appropriate safeguards are in place, such as the European Commission's standard contractual clauses.

6. How long we keep your data

We keep requests that do not lead to a business relationship for up to 24 months after our last contact. Data relating to customers, suppliers and partners is kept for the duration of the relationship and afterwards for as long as required by law, for example for accounting purposes. Event registration data is kept for up to 12 months after the event.

7. Your rights

You have the right to access your personal data, to have it corrected or deleted, to restrict or object to its processing, to data portability and, where processing is based on consent, to withdraw your consent at any time. To exercise these rights, contact us at info@velox-group.be. We may ask you to confirm your identity.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

9. Cookies

Cookies are small files stored on your device when you visit a website. This website uses:

• Essential cookies that are needed for the website to work, such as session, language and security cookies, and to remember your cookie choice.
• Optional cookies, for example to measure how the website is used, only if you accept them in the cookie banner.

You can change your choice at any time through the cookie banner or your browser settings. Blocking essential cookies may affect how the website works.

10. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.

Last updated: 29 October 2026